Many of the mentioned adversities came, triggeredproblems, contributed to a competitive business environment, interruptedbusiness growth, displaced individual careers and organisational objectives,disrupted happy families and went away. However, problems tend to return andcause further damages and are sometimes uncontrollable, for example, thecurrently escalating oil prices.

Capableleaders have always been important but never more important than in today’shypercompetitive business climate. With an increasing number of new businessesemerging and with the effects of globalisation, it is crucial for managers,leaders and individuals to acquire the multi-trade skills and the eight (8) mandatorysoft skills to improve performance, without which an organisation or individualwill be left behind their competitors. 

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