Cairo August 26 - 30,2012
In today’s business world, knowledge is the single most important competitive advantage. Especially for the service and support organization, the benefits of knowledge management systems for organizations are clear: more satisfied and loyal customers, higher efficiency, and better insights for improving products and services. Knowledge management is the new imperative for the service and support organization.

Course objectives

• Gain a greater awareness of knowledge management and your full leadership potential
• Refine your leadership styles for the benefit of your team and department to develop KM.
• Develop adaptability in dealing with different people to extract the tacit knowledge
• Enhance decision making skills in the light of knowledge management philosophy
• Apply effective knowledge management skills in your organization
• Personal growth as an effective leader
• Better understanding of how to lead others towards effective decision making

• Deepen personal insights on how to cultivate creativity in the organization
• Manage relationships with others with effective leadership style
• Improved Intra/Inter Departmental Communication
• Lead with spirit of team in your enterprises
• Be more knowledgeable about your leadership style & how to convert knowledge

Who should attend this training course?
This 5 days training course is designed for all management levels, supervisors,team leaders, Project managers and for any other professionals who would liketo make a difference in knowledge sharing and manage it efficiently.  Alsofor those professionals who would like to develop their management skillsfurther in regards to knowledge management. The targeted trainees include:

• Senior and executive managers
• Officers and their assistants
• HR Managers
• Training and Development Managers
• CIO (Chief Information Officers)
• Potential future managers