Duration: 3 Full Days, 09:00 AM - 04:00 PM

Date: Recurring - select the date that fits your schedule

Location: Dokki, Giza

Fees: 3,300 L.E. per attendee

Instructor:Rania Al-Maghraby (http://www.OneWayForward.info)

Description: The course gives an overview on ITIL processes and best practices for IT Service Management. It prepares the attendee for the ITIL Foundation exam. The course will explain the certification process and levels, as well as practice sample exam questions, but doesn't include the exam itself. Attendees will receive handouts of the training materials. Free catering and beverages are available all day long, and free lunch meal is offered.

ITIL is a well known framework for IT Service Management, that's widely accepted and applied world wide. ITIL professionals are highly sought by many organizations, and ITIL certification is a requirement in increasing number of job openings.

Thecourse covers the following topics:

 - Overviewto service management & ITIL

- ServiceStrategy

- ServiceDesign

- ServiceTransition

- ServiceOperation

- ContinualService Improvement

We haveachieved 100% exam pass rate of previous course trainees 

Seats are limited in eachround

To register please send to contact@onewayforward.com